The urban unit is a multi-disciplinary organization that is centered upon systematic development of urban areas through shared data repository, and international and local collaboration with research centers and international donor agencies. We not only fully support such visions through our work but also through our support for an efficient public management system. A team of two technical consultants were hired by urban unit to develop a complaint resolution system for CDG of five major cities Multan, Lahore, Rawalpindi, Gujranwala and Faisalabad.